Submit a support request

If you are having an issue using Compass, please submit the support request form below.

Please enter your institution's URN (Unique Reference Number) or UKPRN (UK Provider Reference Number), as appropriate.

Please select whether you are a school, college, or independent training provider (ITP).

What type of issue are you having? For 'Other', please put the details in the 'Description' field below.

Please enter as much detail about your issue into the box above. Please do not include any identifiable information about learners. A member of our support team will respond as soon as possible. The Careers and Enterprise Company (CEC) will use the personal data you submit using this form to manage your request and communicate with you. For more information on CEC's data processing please visit our Privacy Notice (https://www.careersandenterprise.co.uk/cec-privacy-notice-cookies)

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